We stand behind our products.
All products come with a FREE replacement warranty for 30 days from purchase*. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at support@thechililab. We will replace or refund your purchase after confirmation. You can also call us at 1 (888) 903-1208 and one of our customer support advocates will help you out.
If you are approved for a refund, it will be processed within 3 to 5 business days, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.
If the correct product has been received, is not damaged and still a return is being requested then the customer will have to bear the return shipping charges to the origin warehouse.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We take all the risk out of ordering by offering a unmatched satisfaction guarantee. We’ll always do our best to take good care of you.